FAQs

Frequently Asked Questions

1. Do you offer international shipping?
Currently, Rimal ships only within the United States. International shipping is not available at this time.

2. What types of products does Rimal sell?
We specialize in high-quality hardware tools and garden essentials, including hand tools, power tools, fasteners, plumbing supplies, outdoor equipment, and lawn mowers. Every product is carefully selected for durability, performance, and reliability.

3. How can I place an order?
You can place orders directly through our website. Browse our catalog, add your desired items to the cart, and check out securely using our payment system.

4. What are the shipping fees?
We provide free standard shipping on all orders across the United States.

5. What is your estimated delivery time?

  • Handling Time: 1–2 business days
  • Transit Time: 5–7 business days
    Most orders are delivered within 6–9 business days in total.

6. Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn’t shipped. Please contact us as soon as possible at support@rimal.us or through our 24/7 live chat to receive a full refund.

7. What if my tracking information isn’t updating?
If your tracking details haven’t updated within 24–48 hours after shipment, reach out to our support team. We’ll look into it and provide you with an update.

8. How do I return a product?
To initiate a return, email us at support@rimal.us or connect with us via live chat. Our team will guide you through the process and provide a prepaid return label.

9. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 30 days of delivery. We’ll quickly arrange a refund or replacement.

10. Do you charge any restocking fees for returns?
No. Rimal does not charge any restocking fees. Our return process is simple, transparent, and hassle-free.

For More Information:

Trade Name: Rimal
Support: 24/7
Business Hours: 9:00 AM to 6:00 PM (Monday to Friday)
Business Number: +1 (218) 301-7808
Business Mail: support@rimal.us
Business Address: 3325 Southway Dr, Saint Cloud, Minnesota 56301, United States